ICT Helpdesk

Complaint, asset and store system for a public health office.

Role: UI/UX design · Full stack
Year: 2026
Platform: Web app · Mobile-friendly
Stack: Laravel 13 · Inertia · Vue 3 · PrimeVue · Postgres

Overview

The problem

Clinics reported broken ICT equipment through an ageing in-house app that kept its data in flat files — there was no reliable history per asset, no view of overdue cases, and repair forms were filled by hand.

The idea

A rebuilt helpdesk where clinic staff log a fault in a minute, technicians work one shared queue, and every repair, asset and spare part is tracked to a printable form.

Built for a public health office. Shown anonymised — screens are recreated with sample data.

What I did

Design

01Short complaint form for clinic staff, with barcode / QR scan to pick the asset
02Ticket queue and dashboard for technicians, with overdue cases flagged after 14 days
03Role-based views: clinic users never see repair costs or quotations
04Malay-language UI that works on phones in the clinic

Engineering

01Laravel 13 + Inertia + Vue 3 / TypeScript, with three roles enforced on the server
02Seven-stage ticket workflow with a status log and activity log
03Asset register with QR labels, plus a store module using an append-only stock ledger and FIFO lots
04Idempotent importer that migrated the legacy app's users, assets and tickets, re-hashing old passwords